Mail Services - Anti-Spam Whitelisting Request

If you currently subscribe to our Anti-Spam Filtering Service (the Screening Service), and wish to submit e-mail addresses to us for whitelisting, please complete the form below. Your request will be submitted to our HelpDesk to validate the request, before being processed.

Once accepted, the request will be processed by our servers within 24-48 hours under normal conditions. Please ensure you provide accurate information for the request to be processed - it is particularly important to check the spelling of any e-mail addresses etc.

NOTE: You must complete this form within 2 hours of loading it for your submission to be successful

Name: *

Company Name: *

E-Mail Address: *

Phone:

Prefer Contact By:

PhoneE-Mail

Domain Name: *

Complete the details of the Anti-Spam Whitelisting you want - you can add as many as you wish by completing the information below and choosing Insert.

The "type" you apply would be either Whitelisting a specific E-Mail Address, an entire domain name (see exclusions notes below), or an IP Address (useful if you have a web server or other device which sends a lot of mail to you, and you trust it). If you are unsure of which you need, contact our [Support Team] for advice first.

You can whitelist domain names and e-mail addresses in either direction. For example, if you had an e-mail address in your company used to receive sales enquiries, you may wish to ensure it is never scanned for spam. This is known as a "Receiver (To)" whitelist. Alternatively, and the most common choice is to whitelist mail being sent from a particular customer or supplier.

White List: *

Type:

Name:

Direction:

Sender (From)
Receiver (To)

Items marked with * must be completed in order to request Anti-Spam Whitelisting. Without this information we will be unable to help you.

Important: Domain Name Exclusions - you cannot request certain domain names - typically generic domains used by Internet/Broadband Providers or large webmail services - in these cases, you should whitelist the specific senders you trust as e-mail whitelists).